Own Your Money is Hiring
Online Community Manager
Are you the type of person who loves to take on a project and own it — making sure that all details are managed and handled properly and timely? Do you love helping and nurturing others? Do you get excited about helping to transform (financial) lives?
Own Your Money, Inc., is a growing company, committed to transforming financial lives for people. We are currently seeking a motivated and detail-oriented Community Manager to provide support to our management team as we care for our growing online paid programs. The Community Manager will implement and execute systems and procedures, while also handling administrative responsibilities in the areas of sales, marketing and the day-to-day management of the group membership program.
Key responsibilities for this position include:
Manage all incoming member emails by replying to questions or forwarding to appropriate team member. Returning voicemails and phone calls from members when appropriate.
Handle cancellation requests and process payments as needed. Assist in the collection of fees for failed payments.
Coach members back into the program when they are struggling to stay motivated and moving forward.
Assist in booking appointments and blocking off time in CEO’s calendar as needed.
Offer basic technical support to members including access and walk-through of site.
Obtain and document client testimonials to support marketing efforts.
Create and update SOPs regularly.
Draft/edit/publish email reminders and announcements to members as needed.
Initiate welcome calls and onboard new members. Place check in calls throughout membership year.
Provide support for program coaches and ensure Premium members get preferential assistance.
Social media assistance and engagement for program (through FB group).
As a member of our team, the Community Manager must:
be a highly organized self-starter,
demonstrate excellent written and oral communication,
have strong project management skills,
have the ability to take action quickly, efficiently, effectively, and
have the flexibility to handle new challenges and opportunities as they arise.
It is a big PLUS if you:
have experience running an online membership program,
have a track record of increasing and retaining membership levels, and
have experience with using Infusionsoft.
Who We Are:
We are OwnYourMoney.com – a company that helps thousands of people discover how “owning your money” creates certainty, security and the life of financial independence they deserve.
Belinda Rosenblum, CPA, Wealth Expert, and the founder of OwnYourMoney.com, left her thriving corporate finance role 8 years ago to address a major unmet need in our communities – transforming the way people think, feel, and act with money to help them be in charge of their own money. She’s leading a movement to change our entire perspective on money – from a source of fear, shame, and judgment to one of joy, ease, and confidence. Her book, SELF-WORTH TO NET WORTH: 12 Keys to Creating Wealth Inside and Out, provides the compassionate, gentle kick-in-the-pants and step-by-step approach to help you build your financial self-esteem and manage your own financial life (more at www.SelfWorthBook.com).
Job Description:
This role is a part of the team supporting Own Your Money, Inc., a financial coaching and education company based an hour northwest of Boston, MA. (Proximity to our headquarters is not required but is a plus.)
This position requires a minimum of 3-5 years in an Administrative role with Customer Service responsibilities. The budget for this position is starting at 5-10 hours per week (specific hours are flexible) for $15-$25/hour (rate based on expertise, depth of experience, and additional skills you may possess that would be beneficial).
Next Step
If you feel you are a great fit for this position, please send a cover letter note and resume to Manager@OwnYourMoney.com. Please highlight your knowledge of the company, why you feel you would be a perfect candidate, your qualifications and availability.